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Terms of Service

Last Revised August 4, 2022


Welcome to Smart Dog Training!

We are truly excited to have you aboard. Thank you for choosing to use our services.


Below we have listed important legal terms that apply to anyone who visits our website or uses our services. These terms are necessary in order to protect both you and us, and to make our services possible and more enjoyable for everyone. offer a range of services and features and part of the terms below may not be relevant to the specific services you use. 

We understand that legal terms can be exhausting to read, and we’ve tried to make the experience more pleasant. If you have any suggestions on how we can improve them, you are more than welcome to contact us at:

Pricing Plans

For Pricing Plans charged on a recurring basis by means of monthly installments, the number of sessions will reset at the beginning of each payment period until the subscription expires, is suspended or cancelled. 

All services are by appointment only and must be booked and paid for in advance, this  includes subscription holders; payment can be redeemed from your plan at the checkout.


Cancellation Policy
Reschedule or cancel up to 48 hours before the start of the booked session. Login to your account online or via the Spaces App by Wix, select 'My Bookings' from the menu and choose an alternative time to meet. Once a session or class has started, it cannot be rescheduled.


You must be aged 18 or over to make a booking. In the interest of keeping everyone safe, including all animals; all Smarties Puppy Parties and group classes are with respect, unsuitable for aggressive, fearful, nervous or anxious participants without prior assessment, in these circumstances you and your dog will benefit most from talking to your veterinarian first and enquiring about our Behaviour Consult service, with the aim of joining group classes in the near future. Puppies and dogs are only permitted to attend age appropriate classes. reserves the right to refuse bookings.

Smarties Puppy Parties are for puppies under six months old only that may not be fully vaccinated yet. Smarties Classes are for dogs of all ages that are fully vaccinated and microchipped and permitted outside. Each of the four places in classes are limited to one puppy per booking. Up to three family member (aged over 6 years old) are welcome to join at no extra cost, however children under the age of 12 must be accompanied by another adult over the age of 18 years old. 


Please ensure your puppy is well rested before class. Before leaving home and again on arrival, encourage your dog to eliminate outside away from any buildings by giving them an opportunity to go to the toilet. Participants and their dogs must respect each others personal space and dogs must be kept on lead at all times unless otherwise instructed by qualified Smart Dog Trainer/s. Your dog's vaccinations, flea, tick and worming treatments must also be kept up to date. (Ask your vet for more information). Ensure your contact details are on your dog’s collar/harness and your dog's microchip detail are up to date with your current address, so you can be quickly reunited if you lose them.


Social conduct: prevent your dog from approaching horse riders, cyclists, or other people and their dogs uninvited. Never let your dog worry or chase wildlife or livestock. Bag up all of your dog's waste wherever you are, and use public waste bins where available or dispose in your bin at home.

Smart Dog Training Users Agreement
To maintain the highest standards of welfare and animal care we ask all customers of Smart Dog Training to read and abide by our ethos. By booking Smart Dog Training services, you are also agreeing to abide by our ethos and the minimal standards as provided below. While using our services you will be responsible for ensuring that you anyone with you adheres to our terms of the Agreement as well.
Our ethos: To promote animal training that is based in science and adheres to ethical standards that promote positive animal welfare.
Our users agree:
a. To ensure that all animals are managed in accordance with the standards provided by the Animal Welfare Act 2006 (Visit: for more information)
b. The selection and use of any training methods and protocols must adhere to the “Least intrusive and most positive” philosophy.

Smart Dog Training is a member of the UK Dog Behaviour and Training Charter.

(Visit: for more information) 
c. No training tools or methods which cause pain or rely on fear and intimidation may be used while training at Smart Dog Training.

Smart Dog Training abides by the Government Code of Practice for the Welfare of Dogs published by the Canine Feline Sector Group CFSG.(Visit: for more information)

See the National Dog Warden Association Guidance for handling dogs and the use of equipment to ensure the health and safety of handlers, others and the welfare of dogs.

(Visit: for more information)


Covid Procedure and Risk Assesment at Smart Dog Training

All customers MUST comply with venue's health and safety policies.

1. Smart Dog Training

The activities carried out at Smart Dog Training are to educate clients and to exercise both clients and their dogs in a safe environment.


2. Smart Dog Training Owners’ Responsibilities

We are responsible for translating UK Government Covid guidance into specific actions we need to take (depending on our situation, location, and organisation) to conduct our activities while minimising the risk of spreading COVID-19.


3. Risk Assessment 

We have carried out this COVID-19 risk assessment to identify sensible measures to control the risks at Smart Dog Training in consultation with those who work with or visit us. We have published the assessment on the website and in communications with visitors. There is also a “Staying COVID- Secure” poster we have displayed saying that we have followed the Govt guidelines.  Action complete.


4. General control measures

To reduce the risk to the lowest reasonably practicable level these three general steps need to be taken at all times:


1. Increase the frequency of hand washing/sanitisation and surface cleansing


2. Follow these minimum social distancing guidelines: 2m separation if seated or walking normally, 3m if e.g., running a course.


3. Ventilation. All Smart Dog Training venues windows and doors need to be open during use to allow fresh air to enter - wide open in hot weather. In cold/windy weather the amount of opening can be adjusted. This is the responsibility of Smart Dog Training staff members on site.


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


5. Additional site-specific measures to reduce contact

- Clear communication to all participants and staff to take all reasonable measures to comply with hygiene, distancing and ventilation e.g., on website and with hiring instructions.  


- Avoid unduly raised voices, music, radios: all might make normal conversation difficult and encourage shouting and closer contact. Trainers should use PA systems/headsets where possible. 


- Manage contact. Primarily through hand washing and avoid sharing objects. 

Avoid cash - use contactless payment etc. Safe distance signage (Action complete). Users fix all doors open when Smart Dog Training operates.


- Equipment for use readily accessible - users leave out where possible


- Avoid paperwork - use online wherever possible (Action complete) 


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


6. Measures to manage capacity and overcrowding

- Limit numbers at each venue to ensure safe distancing: 2m minimum, 3m for those running round a course or similar exertions 


- Reduce class sizes accordingly (As advised by UK Govt) with staggered session times to avoid overlap and allow cleaning.  All bookings planned; extra people/spectators allowed – according to current UK government legislation.


- Calculate maximum capacity for each activity. Ongoing


- Appoint each session trainer as a “designated supervisor” to control social distancing. Ongoing


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


7. Measures to ensure correct distancing during movement through site

- Use markings to identify routes, signs as reminders of 2m safe distance


- Use separate doors for entry/exit, one-way systems on site where possible


- Use car park as holding/queuing area


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


8. Avoid unnecessary contact by all personnel on site

- Suspend or modify activities likely to contravene distancing e.g. queuing,

group course-walking, prize giving, socialising, close-coaching


- Use outdoor spaces wherever and whenever possible for exertion activities


- Modify activities to use less equipment and create more space and air


- Avoid use of shared objects/equipment unless they can be cleaned/sanitised between users. Alternatively wear gloves to move objects


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


9. Supporting Government Track & Trace

- Keep a record of all visitors and staff on sites for 28 days; Smart dog Training to keep record of all persons booking the services and Trainers/organisers to keep a record of all persons attending sessions. Records to show name and contact number with dates/times of attendance.


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


10. Spectators and children

- If allowing spectators or children would exceed maximum safe capacity they will be prohibited. Additional or unexpected people arriving should be advised to wait in their car. The person accompanying children should be reminded that they are responsible for supervising them - particularly regarding social distancing.


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


11. Food and drink

- Food and drink (other than personal bottled water/hot drink flasks) should not normally be consumed at Smart Dog Training. External providers of food and drink should be “COVID-Secure”. Visitors may prefer to bring their own food and drink.


- If food and drink are to be consumed at venues, minimum handling, social distancing, and additional personal hygiene measures should be employed. Table service (not self-service) should be used.


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


12. Cleaning

- Display signs and posters to build awareness of good hand washing technique, and the need to increase hand washing frequency (Hire venue’s responsibility)

- Frequent cleaning of surfaces, door handles and equipment is advised. (Ongoing)

- Clearing workspaces and removing waste and belongings from work areas at the end of sessions (minimum daily)

-  Provide hand sanitiser at Smart Dog Training sessions, toilets and at entrances to site. (Action complete).      

- Set clear use and cleaning guidance for toilets to ensure they are kept clean and social distancing is achieved. Discourage toilet use by short stay visitors. (Action completed by hire venue’s owner/s). Put a toilet cleaning schedule on the weekly programme (Owners – Ongoing)

- Keep Smart Dog Training sessions well ventilated, for example by fixing doors and windows open where appropriate: All users 

- Provide waste facilities and more frequent rubbish collection. (Venue owners – Ongoing)

-    Use disposable paper towels in hand washing facilities. (Venue owners – Ongoing)


N.B. These instructions are relayed to all staff and users via the website and referred to at the time of booking. Ongoing


13. PPE

PPE is not normally required in Smart Dog Training. Face coverings are no longer required to be worn according to UK Government law. However they may be worn if you prefer.


14. Communication

This Risk Assessment appears on Smart Dog Training website and a poster “Staying COVID-Secure” is displayed on site, together with relevant social distancing and hand washing posters. A notice with basic guidelines for clients and visitors is also displayed and similar information sent with joining instructions where appropriate. Ongoing


Trainers/organisers have access to these COVID-19 Secure guidelines here on the website and are reminded of these during the booking process. This assessment will be posted at Smart Dog Training. Ongoing

All these measures will be kept under review and adjusted as Government guidelines and instructions permit.

We look forward to seeing you at Smart Dog Training again soon and ask you to do all you can to help us to avoid the spread of Covid 19.

Legal Agreement

These terms and conditions outline the rules and regulations for the use of's Website, located at By accessing this website we assume you accept these terms and conditions. Do not continue to use if you do not agree to take all of the terms and conditions stated on this page. 



The following terminology applies to these Terms of Service, Privacy Policy and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms of service. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the United Kingdom. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.



We employ the use of cookies. By accessing, you agreed to use cookies in agreement with the's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.



Unless otherwise stated, and/or its licensors own the intellectual property rights for all material on All intellectual property rights are reserved. You may access this from for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

This Agreement shall begin on the date hereof first published 16 April 2020.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.


Hyperlinking to our Content

The following organisations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organisations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organisations:

  • commonly-known consumer and/or business information sources;

  • community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law and consulting firms; and

  • educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of's logo or other artwork will be allowed for linking absent a trademark license agreement.



Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.


Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


Your Privacy

Please read our Privacy Policy


Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.


Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.



To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Smart Dog Training

216 Gordon Avenue

Camberley, Surrey


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